Server Assistant💬 Server Assistant — Get Help
The only support channel is the /support slash command — alias /feedback — run from any server that has Server Assistant installed.
/support (or /feedback) from any server with the bot, tap Create a ticket, and DM your question — replies come straight back to your DMs.How it works
- 🎫 Create a ticket — the bot DMs you and waits. Your next DM (within 15 minutes) becomes the ticket — text, screenshots, or both.
- ✋ Never mind — closes the prompt; no ticket created.
The maintainer is notified the moment your first DM lands. Replies come back as a DM from the bot — reply to that DM to follow up (it reacts ✅ to confirm), and the ticket stays open until it’s marked resolved.
📋 What to include
Give us enough to help on the first reply:
- What you tried — the exact command (e.g.
/warn @user reason: …) - What you expected, and what actually happened
- Any error message the bot showed
- The bot version — run
/infoin your server
Redact tokens, API keys, or sensitive user IDs before posting.
🔒 Reporting a security vulnerability
Use /support, but prefix your first DM with [SECURITY] so it’s prioritised. Full policy: SECURITY.md. Don’t open a public GitHub issue — disclosure before a fix puts every server at risk.
In scope: permission-bypass, decryption of stored credentials, privilege escalation, injection, and AutoMod evasion affecting host security. The maintainer commits to: acknowledgement within 72 hours, initial assessment within 7 days, and a fix or plan within 30 days for high-severity issues.
Don’t have the bot yet?
Invite Server Assistant to a server you own (or have Manage Server on), then run /support. Even a fresh server with just you and the bot works fine.
Before asking, the docs may already answer it: Setup · Commands · Features · FAQ · Privacy · Terms
If something in the docs is wrong or unclear, say so in your /support message — that feedback is what improves them.